Privacy policy

Last updated: October 16, 2026

Fathmara operates this store and website, including all related information, content, features, tools, products and services, to provide you, our customers, with a personalized shopping experience (the "Services"). Fathmara is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot identify or reasonably be linked to you. Depending on how you interact with the Services, where you live and the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from it:

  • Contact details such as your name, address, billing address, shipping address, telephone number and email address.
  • Financial information such as credit card, debit card and financial account numbers, payment card details, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information such as your username, password, security questions, preferences and settings.
  • Transaction information such as the products you add to your cart or wish list, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us such as information you share when communicating with us, including when submitting a customer support request.
  • Device information such as information about your device, browser or network connection, IP address and other unique identifiers.
  • Usage information such as information about your interaction with the Services, including when and how you interact with or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information;
  • Automatically through the Services, such as from your device when you use our products or services or visit our websites, and through cookies and similar technologies;
  • From our service providers, such as when we engage service providers to supply certain technologies or when they collect or process personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

  • Providing, Personalizing and Improving the Services. We use your personal information to perform our contract with you, process your payments, fulfill your orders, remember your preferences and the products you are interested in, send notifications about your account, process your purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as product recommendations related to your purchases. This may also include using your personal information to better personalize and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, text message or postal mail, and showing you online advertisements for products or services on the Services or other websites based on your previous purchases, items added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action against potential fraudulent, illegal, dangerous or malicious activities, protect public safety and secure our Services. If you use the Services and choose to register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide customer support, respond promptly, deliver effective services and maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government bodies; investigate or participate in legal discovery processes; conduct potential or actual litigation or other legal disputes; and investigate or enforce possible violations of our terms or policies.

How We Disclose Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Examples include:

  • Sharing information with Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
  • Sharing information with business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to request that information about you is not shared to show you targeted advertising and marketing based on your online activity across different merchants and websites.
  • When you direct, request or explicitly consent to the disclosure of certain information to third parties, for example to ship products to you or when you use social media widgets or login integrations.
  • Sharing information with our affiliates or other entities within our corporate group.
  • In connection with business transactions such as a merger or bankruptcy; to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests; to enforce applicable terms of service or policies; and to protect or defend the Services, our rights or the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services for you. Information you submit to the Services will be transferred to and shared with Shopify and third parties outside your country of residence to provide and improve the Services. Additionally, to protect, grow and improve our business, we use certain enhanced Shopify features that draw on data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants and Shopify. In these cases, Shopify is responsible for processing your personal information and responding to requests to exercise your rights concerning its use for these purposes. For more information about how Shopify uses your personal information and the rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights concerning your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us or under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee, and accept no responsibility for, the privacy or security of such sites, including the accuracy, completeness or reliability of the information on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also become visible to other users of the Services and/or those third-party platforms and may be available for use by us or third parties without limitation. The inclusion of such links in the Services does not imply endorsement of the content of the linked platforms or their owners or operators, unless expressly stated on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children below the age of majority in your jurisdiction. If you believe your child has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16, as those terms are defined by applicable law.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Information you send us may also be insecure while in transit. We therefore recommend that you do not use unsecured communication channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors, such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and we may decline your request where permitted by law.

  • Right to Access/Know. You may have the right to request access to personal information we hold about you.
  • Right to Delete. You may have the right to request deletion of personal information we hold about you.
  • Right to Correct. You may have the right to request correction of inaccurate personal information about you.
  • Right to Portability. You may have the right to receive a copy of personal information we hold about you and request its transfer to a third party in certain circumstances and subject to certain exceptions.
  • Managing Communication Preferences. We may send you promotional emails, and you can opt out at any time by using the unsubscribe option in those emails. If you opt out, we may continue to send non-promotional emails, such as emails about your account or orders you have placed.

You may exercise these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and other rights you may have, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. To the extent permitted or required by applicable law, we may need to verify your identity before processing your requests. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we will require proof of their authority to act on your behalf, and you may need to verify your identity directly with us. We will respond to your request within a reasonable time in accordance with applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us at the details below or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the "Last updated" date and provide any notices required under applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please call +90 533 917 10 10 or email info@fathmara.com or contact us at Fathmara Moda ve Tekstil Sanayi Ticaret Limited Şirketi, Atatürk Mah. Esentepe Cad. Yavaşça Apt. No: 18, İç Kapı No: 1, Karesi, 10010 Balıkesir TR-10, Türkiye.